Sue loves to challenge the status quo – improving results and pushing the boundaries with a positive can do attitude.

Services and solutions B-aligned can deliver reflect Sue’s experience and understanding of Hotel, Meetings and Coporate Travel industries:

  • Change & Transformation/Business Strategy/Events Sector Expert – Individual coaching – from mystery calling and process evaluation. As a result of a evaluated mystery calling, we will give honest feedback highlighting all positive areas and those requiring some focus!
  • ‘On the Job’ team training – we will spend time evaluating and preparing feedback and development recommendations that work for your teams to improve their personal and technical skills.
  • Show round skills – taking you through a step by step guide, adapting to the client, including preparation for the meeting, key questions, initial greeting – to closing the opportunity.
  • Process enhancement – a deep dive into current process and systems, identification of efficiency in time, resource and costs – creating a culture of continuous improvement.
  • Increase conversion rates – my experience on the agency side can help you to understand where an agency needs support to convert that enquiry.  Bringing my attention to detail and understanding of the bookers’ frustration.  I can help to cure those frustrations and grow your teams understanding.  We can adapt the style of approach and build trust, relationships and retain business.
  • Coaching and Mentoring – nurture, develop, train and inspire teams and individuals to grow, measure and embrace their success.
  • Sue has managed teams and clients through multiple crisis situations internationally.  Utilising a logical approach, Sue can support you to bring all parties together …….. to be aligned!